12bets Terms & Conditions – Everything You Need to Know

1 General Overview

12bets (referred to hereinafter as "we", "the platform", or "12bets") is an internationally licensed online betting and gaming platform serving users in Bangladesh. These Terms and Conditions ("Terms") apply to the use of the 12bets website, mobile application, and all related services.

These Terms & Conditions are governed by the laws of Bangladesh, and any disputes will be resolved in accordance with applicable law. It is the user's sole responsibility to read and understand these terms.

12bets reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2 Account Registration & Eligibility

To open an account with 12bets, you must meet the following eligibility requirements:

• You must be 18 years of age or older. NID or passport may be requested at any time as proof of age.
• Each person may register only one account. If multiple accounts are found, all of them will be closed.
• You must provide accurate and truthful information at the time of registration. Providing false information may result in account suspension.
• Users must register under their own name. Creating an account in someone else's name or under a business entity is not permitted.
• Email or mobile number verification will be required to verify your account.

3 User Responsibilities & Obligations

All users are required to fulfil the following responsibilities when managing their 12bets account:

• Your account password and login credentials must be kept strictly confidential. Sharing this information with any third party is not permitted.
• If you notice any suspicious activity on your account, contact our support team immediately.
• If your personal details change (e.g., mobile number, bank account), please update your profile and complete re-verification.
• Only bet with your own money. Using borrowed, stolen, or illegally obtained funds is strictly prohibited.
• Always review the outcome and odds of each bet carefully before confirming. Once a game has started, bets cannot be cancelled.

We reserve the right to suspend or permanently close any account that fails to comply with 12bets' Terms and Conditions.

4 Deposit & Payment Policy

12bets supports all major payment methods in Bangladesh. Deposit guidelines are outlined below:

• The minimum deposit amount is ৳500. The maximum limit depends on your chosen payment method and account verification level.
• Deposits are accepted via bKash, Nagad, Rocket, and all major mobile banking methods.
• Deposits are usually credited instantly. If your account is not updated within 30 minutes, please contact support.
• There are no additional charges for deposits. However, your payment provider may apply their own fees.
• Only use payment methods registered in your own name. Deposits from third-party accounts are not accepted.

5 Withdrawal Policy

The following rules apply to all withdrawals from 12bets:

• The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit is determined by your account verification level.
• KYC (Know Your Customer) verification must be completed before making a withdrawal. You will need to provide your NID, a selfie, and proof of payment method.
• Withdrawal requests are typically processed within 24 to 72 business hours.
• Withdrawals will always be processed to the same payment method used for the original deposit.
• To withdraw winnings earned from a bonus, you must first meet the applicable wagering requirements.
• We reserve the right to delay or cancel any withdrawal if fraud or a breach of our rules is suspected.

6 Bonus & Promotion Terms

All bonus offers at 12bets come with specific terms attached. Please read the following carefully before accepting any bonus:

• The welcome bonus is available to new members only and can be claimed once per account.
• Each bonus carries a wagering requirement (typically 10x to 30x). Check the terms on the relevant offer page before claiming.
• Withdrawals are not available while a bonus is active. Funds can only be withdrawn once the wagering requirements have been met.
• Multiple bonuses cannot be used simultaneously unless the promotion explicitly states otherwise.
• 12bets reserves the right to modify, suspend, or cancel any promotion at any time.

7 Betting Rules

The following rules apply to all bets placed on 12bets:

• Once a bet has been confirmed, it cannot be changed or cancelled.
• In live betting, if a disconnection occurs, your bet will remain valid provided it has already been accepted by the server.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• In the event of odds changes, the odds at the time the bet is confirmed will apply.
• If incorrect odds are displayed due to a technical error, 12bets reserves the right to void the affected bets.
• Any bet linked to match-fixing or fraudulent activity will be declared void.

8 Prohibited Activities

The following activities are strictly prohibited on the 12bets platform:

• Any form of fraud, deception, or submission of false information.
• Money laundering or any illegal financial activity.
• Opening multiple accounts to take advantage of bonuses or promotions.
• Attempting to access or infiltrate the platform's software or systems.
• Placing bets using automated bots or software.
• Threatening or harassing other users.
• Match fixing or betting using insider information.

Involvement in any of the above activities may result in account termination, balance forfeiture, and legal action where necessary.

9 Account Suspension & Cancellation

12bets reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to complete the KYC verification process.
• Accounts that have been inactive for an extended period (more than 12 months).
• Upon submitting a self-exclusion request.
• When required by legal authorities.

Users are generally notified before account cancellation. However, in cases of serious violations, immediate termination may occur without prior notice.

10 Privacy & Data Protection

12bets takes the security of your personal information very seriously. Our full Privacy Policy Here Available. In brief:

• Your information is used solely for service delivery, verification, and security purposes.
• Your data is never sold to third parties. Information may be shared with authorities where required by law.
• All data is secured using SSL encryption.
• You may request to view or delete the personal data we hold about you.

11 Responsible Gaming

12bets believes in responsible entertainment and encourages all members to play safely and mindfully. The following tools are always available:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Permanently exclude yourself from the platform.
• Reality Check: Receive reminders at set intervals.

If you feel you may have a gambling problem or addiction Responsible Gaming Visit the page or contact our support team directly.

12 Terms Changes & Contact

12bets reserves the right to modify these Terms and Conditions, in part or in full, at any time. Members will be notified of significant changes via their registered email address or through a platform notification.

Updated terms take effect from the date of publication. Continued use of the platform following any changes constitutes acceptance of the revised terms.

If you have any questions or feedback regarding these Terms & Conditions, please get in touch with us:

• Email: support@12bets.bet
• Live Chat: Click the chat icon at the bottom right of the platform
• Help Center: Help Centre Page View