24/7 Support

12bets Help Center – All Your Questions Answered in One Place

From account setup to payments, bonuses, and betting — we're here to help with anything you need.

Support Online Average response time: 5–10 minutes

What do you need help with?

Find the solution to your issue from the categories below

Account Registration

Step-by-step guides for opening a new account, KYC verification, and troubleshooting any login issues.

Deposits & Withdrawals

A complete guide to depositing and withdrawing via bKash, Nagad, bank transfer, and card.

Bonuses & Promotions

Learn more about the welcome bonus, free bets, cashback, and reload offers.

Sports Betting

Complete information on understanding odds, bet types, live betting, and the cash-out feature.

Casino & Games

Rules, tips, and guides for Live Casino, slots, lottery, and other games.

Security & Privacy

Account security, password changes, two-factor authentication, and data privacy policy.

12bets

The Complete Guide to Opening a 12bets Account

Opening an online account for the first time can feel a little daunting. What details are needed, how much information do you have to share, is your money safe — these are all perfectly reasonable questions. 12bets keeps the registration process as straightforward as possible so you can get started without any hassle.

The full step-by-step process is outlined below:

1
Go to the Registration Page

Visit the 12bets website and click the "Register" button in the top right corner. A simple form will appear.

2
Enter your mobile number

Fill in the form with your Bangladeshi mobile number. An OTP will be sent to that number.

3
Verify OTP

Verify your mobile number using the 6-digit code sent to your phone. The code typically arrives in under a minute.

4
Create a Password

Choose a strong password. Use a mix of letters, numbers, and special characters — at least 8 characters long.

5
Complete Your Profile

Enter your full name and date of birth accurately. This information will be required at withdrawal, so it's important to get it right.

6
Make Your First Deposit & Claim Your Bonus

Get a welcome bonus on your first deposit after registering. Deposit in minutes using bKash or Nagad.

Important Information

12bets is strictly for users aged 18 and above. Age verification may be required during account verification. Each person may only hold one account.

Quick Resolution
Forgot your password? Click "Forgot Password" on the login page.
Contact support to change your phone number.
Account blocked? Get 24/7 help via support chat.
A valid NID or passport is required for KYC verification.
Email: support@12bets.bet
Live Chat Support

Chat with us live. Bengali support available 24 hours a day, 7 days a week.

Agent Online
12bets

Deposits & Withdrawals – Everything You Need to Know

The easiest ways to deposit and withdraw money at 12bets

How to Make a Deposit

Making a deposit on 12bets is simple. After logging in, go to the wallet section and choose your preferred payment method. The minimum deposit is just ৳500, and funds are credited to your account almost instantly in most cases.

  • bKash

    Minimum ৳500, instant deposit. The most popular payment method.

  • Nagad

    Minimum ৳500, instant deposit. Cashback offers available frequently.

  • Bank Transfer

    Minimum ৳1,000. Funds are typically credited within 15–30 minutes.

  • Visa / Mastercard

    International cards accepted. Minimum ৳1,000.

Withdrawal Rules

To withdraw your winnings, submit a withdrawal request from your wallet. 12bets typically processes payments within 1 to 4 hours. KYC verification is required for your first withdrawal.

৳500

Minimum

1–4 hours

Processing Time

0%

Fees

  • Withdrawing via the same method you used to deposit is the fastest option.
  • Multiple withdrawal requests can be submitted on the same day.
  • Wagering requirements must be met before bonus funds can be withdrawn.
What should you do if you have a payment issue?

If a deposit fails, first check your mobile balance and internet connection. If the issue persists, contact us via Live Chat or email (support@12bets.bet). Having your transaction ID on hand will speed up the resolution.

12bets

Understanding Bonuses & Promotions, Made Simple

12bets bonuses are designed to reward both new and existing players. Knowing a few key things before claiming an offer saves confusion down the line. Here are straightforward answers to the most common questions.

A welcome bonus means that when you make your first deposit, 12bets adds extra funds on top of what you deposited at a set rate. For example, if you deposit ৳2,000 and receive a 100% bonus, your total balance will be ৳4,000.

Keep in mind that bonus funds cannot be withdrawn directly. They must be wagered a set number of times — this is called the wagering requirement. For example, 30x means you need to place bets totaling 30 times the bonus amount. After that, any winnings from the bonus can be withdrawn.

Welcome Bonus

Up to 100% on your first deposit

Reload Bonus

For regular players, every week

Free Bet

Free bet opportunities on selected matches

Cashback

Partial cashback on weekly losses

Frequently Asked Questions About Bonuses

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirement isn't completed within that time, the bonus will be automatically forfeited.

Generally, only one bonus can be active at a time. Once the wagering on your current bonus is complete, you can claim a new one. That said, certain special promotions may run simultaneously.

Winnings from free bets are generally paid out as cash, though wagering requirements may apply in some cases. It's worth reading the terms and conditions for each offer individually.

Yes, 12bets has a referral program. Refer a friend and earn a bonus once they register and make a deposit. Check the promotions page for full details.
12bets

General FAQ

Answers to the most frequently asked questions by 12bets users

Yes, 12bets offers a fully localized service for Bangladeshi users. Transactions are supported via bKash and Nagad, and the support team communicates in Bengali.

Absolutely. 12bets works fully on mobile browsers and runs smoothly on both Android and iOS devices. A dedicated mobile app is also available.

KYC verification is usually completed within 24 hours. If all documents are in order, it can often be done faster. You'll be notified by email or SMS once verification is complete.

To close your account, contact the support team. Make sure to withdraw any remaining wallet balance first. For a temporary break, self-exclusion is also available as part of our responsible gaming options.

Live betting lets you place bets while a match is in progress. The odds shift with every moment of the game. Head to the "Live" tab in the Sports section to see all ongoing matches. Quick decision-making is key here.

If a match is cancelled or incomplete, the full stake is generally refunded. However, different rules may apply in certain cases in accordance with specific terms. Full details are available in the Terms & Conditions.

Yes, you can log in from any device — mobile, tablet, or computer — using the same account. For your security, always make sure to log out after using a public device.

Yes, 12bets has a Live Casino section where you can play roulette, blackjack, baccarat, and more with real dealers. HD video streaming gives you an authentic casino experience from wherever you are.

Play Responsibly

12bets believes that betting is, at its core, a form of entertainment. But when it becomes a habit and starts affecting other areas of your life, it's important to seek help.

Our platform includes several tools to help you stay in control. Set deposit limits, opt for self-exclusion, or take a temporary break — all manageable directly from your account settings.

  • Set daily, weekly, or monthly deposit limits.
  • Temporarily suspend your account for a set period.
  • Reality Check – receive session time reminders at set intervals.
  • If needed, you can apply for permanent self-exclusion.
Read the Responsible Gambling Policy
Recognize the Warning Signs
You're placing more bets to try to recover money you've lost.
Spending more time on betting than with family or at work.
Taking out loans or dipping into savings to fund your betting.
Feeling irritable or anxious after losing a bet.

If you notice these signs, take a break and seek help.

Contact Us Directly

Our support team is here for you — any time of day or night

Live Chat

The fastest way to get help. Chat directly with our agents in Bengali.

Online Now
Email Support

For complex issues, send us a detailed email. You'll typically get a response within 2–4 hours.

support@12bets.bet
FAQ Page

Find answers to common questions on your own — you'll often resolve the issue right here.

View FAQs
Still can't find what you're looking for?

Our experienced support team is ready to resolve any issue you have. Create an account and speak to us directly via support chat.

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