Betting is entertainment, not a livelihood. At 12bets, we believe every player can enjoy the game responsibly and within their limits. Your well-being is our priority.
Responsible gaming means betting consciously, within a set budget, and purely for entertainment. At 12bets, we treat responsible gaming not just as a policy, but as a core principle of our platform.
Betting can be a fun form of entertainment — as long as it is done responsibly. But for some people, it can develop into an addiction. That is why 12bets gives every player the option to set voluntary limits, take breaks, and access support whenever they need it.
We believe a happy, protected player is our greatest asset. That's why our commitment to responsible gaming isn't just on paper — it's reflected in every feature we offer.
Keep in mind: Betting should never be seen as a source of income. It is entertainment. Chasing losses by placing more bets is dangerous.
Age Restriction: 12bets is strictly for individuals aged 18 and above. Creating an account as a minor is strictly prohibited.
Help is always available: Reach out to our support team at any time. We're here to help — no judgment, no questions asked.
12bets offers a range of tools and features to help keep your gaming experience safe.
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set, and increasing them requires a 7-day waiting period.
Decide how long you want to play before you start. When the time is up, the platform will automatically alert you and remind you to take a break.
Once you reach a set loss amount, your betting will automatically stop. This protects you from serious financial harm.
Need a breather? Take a cooling-off period of anywhere from 24 hours to 6 weeks. Betting on your account will be completely suspended for the entire duration.
If you feel betting is having a negative impact on your life, you can exclude yourself from the platform for anywhere between 6 months and permanently.
A pop-up will appear at set intervals to remind you how long you've been playing and how much you've spent.
Activate responsible gaming tools from your account in just a few steps.
Log in to your 12bets account and click the profile icon in the top right corner.
From the dropdown menu, select "Account Settings" or the "Responsible Gaming" option.
Choose from Deposit Limit, Session Limit, Loss Limit, or Self-Exclusion — whichever suits your needs.
Enter your budget or time limit. You can set it on a daily, weekly, or monthly basis.
Save your settings. Lowering a limit takes effect immediately; increasing one is subject to a 7-day cooling period.
Each tool is entirely yours to use at your own discretion — no hassle, no complications.
Set a maximum deposit amount for each day, week, or month. This is the most effective way to keep your spending in check.
Takes effect immediatelyExclude yourself from the platform for 6 months, 1 year, or permanently. During self-exclusion, you will not receive any promotional messages either.
Fully secureIf you need a short break, pause your account for anywhere between 24 hours and 6 weeks. Your account will be locked for that period.
Flexible time limitsAnswer the following questions honestly. If you answer "Yes" to more than 3, consider reaching out for support.
Do you chase your losses by placing more bets to win back money you've lost?
Do you spend more time or money on betting than you originally planned?
Do you feel restless or anxious when you try to stop betting?
Are you hiding your betting from family or friends?
Are you borrowing money to bet or dipping into funds meant for emergencies?
Do you feel irritable or down when you are unable to bet?
These questions are not a substitute for professional diagnosis. If you have concerns, speak with a specialist.
If you notice any of these signs, act quickly — the longer you wait, the worse it can get.
If you or someone close to you is showing any of the signs above, take action today — support@12bets.betto contact us or activate Self-Exclusion.
Follow these simple guidelines and betting will always stay fun.
Only bet with money you can afford to lose without it affecting your daily life.
Betting is entertainment, nothing more. Do not treat it as a way to earn money or solve financial problems.
Before each gaming session, decide how long you'll play — and stop when your time is up.
Chasing losses by betting more is the most dangerous habit of all. If you're on a losing streak, take a break.
Let a family member or trusted friend know about your betting habits. It helps keep you accountable.
Avoid betting when you're drinking or under stress — your judgment is impaired in those moments.
Review your betting history regularly. Stay aware of how much you are spending and how much time you are putting in.
Don't wait until things get worse — reach out for help early. The 12bets support team is always here for you.
Find answers to the most frequently asked questions about responsible gaming right here.
If you have more questions, contact our Help Centre View or go directly to support@12bets.betto send us an email.
You do not have to face this alone. 12bets and our partner organisations are always here for you.
24/7 live chat and email support. Our responsible gaming specialists are always on hand to help.
support@12bets.betSet up self-exclusion from your account right now. Go to the Settings page and select the "Responsible Gaming" option.
Go to AccountFind detailed responsible gaming guides, tutorials, and answers to frequently asked questions.
Go to Help CentreImportant: Betting addiction is a mental health issue — there's no shame in it. With timely help, recovery is absolutely possible. Your family, friends, and the 12bets support team are always in your corner.
Join 12bets and enjoy a safe, transparent, and enjoyable betting experience. We are always here for you.
For players aged 18+ only. Please play responsibly.